Legal
Terms of Service
1. About us
This website is operated by Mortgage Claims Pty Ltd, a company registered in Australia (ACN 637 114 955, ABN 75 637 114 955), with its registered office at Suite 2, 26–32 Marsh Street, Wolli Creek NSW 2205, Australia. We trade as Accident Claims Team. In these terms, “we”, “us” and “our” refer to Mortgage Claims Pty Ltd.
2. The nature of our service
We are a Claims Management Company. When you call us, our team takes some basic details about your road traffic accident and, where appropriate, introduces your enquiry to one of our panel partners. Our service is limited to that introduction.
We are not a law firm and we are not a firm of solicitors. We do not provide legal advice, legal services or representation. We do not act for you in your claim. We do not investigate the merits of your claim, value your claim or negotiate on your behalf with any insurer or other party.
If you would like legal advice, please contact a solicitor of your choice.
3. Our partners
We operate a panel of partner law firms and partner credit hire providers. With your consent, we may introduce your enquiry to one of these partners so that the partner can contact you directly to discuss your potential claim, their service and any agreement they may wish to enter into with you.
Each partner is a separate business. Each partner is responsible for their own service, their own advice and the terms of any agreement they enter into with you. We are not party to the agreement you enter into with a partner, and we are not responsible for the acts or omissions of any partner.
Before we make an introduction, you can ask us to confirm the name of the partner we intend to introduce you to. You are under no obligation to accept the introduction. You can choose to use a different solicitor or credit hire provider, or to pursue a claim yourself.
4. Fees — our service is free for you
Our service is provided to you free of charge. We do not take payment from you and you do not have to pay us for the introduction.
We are paid a referral fee by the partner we introduce you to. The amount of that referral fee, and the basis on which it is calculated, varies between partners and between case types. The referral fee is paid by the partner, not by you, and is not added to any amount that you may recover or pay in your claim.
Any fees, charges or other costs that a partner may charge you for their own service (for example, a success fee under a no-win-no-fee agreement, or hire charges payable in certain circumstances under a credit hire agreement) are a matter between you and that partner. The partner is required to explain those fees to you clearly and in writing before you sign any agreement with them.
5. You do not have to use a claims management company
You can make a road traffic accident claim yourself without using us, without using any of our partners, and without using a claims management company at all. You can:
- contact the at-fault driver's insurer directly;
- contact your own insurer and ask them to handle the claim on your behalf;
- instruct a solicitor of your choice.
Your legal rights are the same whether or not you use a claims management company or any of our partners. There is no advantage in terms of your legal rights to using our service or our partners.
6. Cancelling our service or withdrawing your enquiry
You can withdraw your enquiry at any time before we make an introduction by calling us on [Phone number to be provided] or emailing contact@accident-claims-team.com. If we have already made an introduction, we will let the partner know that you no longer wish to proceed, although the partner may still have a copy of your enquiry data.
If you enter into an agreement with a partner, that partner is required to explain their own cancellation terms to you.
7. Use of this website
You may use this website only for lawful purposes. You must not use this website:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is fraudulent, or that has any fraudulent purpose or effect;
- to send or upload any unsolicited or unauthorised advertising or promotional material;
- to knowingly transmit any data, or send or upload any material that contains viruses, trojans, worms or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
The content of this website is provided for general information only. While we make reasonable efforts to keep it accurate and up to date, we do not give any warranty that the content is accurate, complete or current. Nothing on this website is legal advice. You should not rely on the content of this website as a substitute for advice from a solicitor or other professional adviser.
8. Intellectual property
We are the owner or licensee of all intellectual property rights in this website and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print one copy and download extracts of any page on this website for your personal reference, but you must not use any part of the content for commercial purposes without first obtaining our written permission.
9. Limitation of liability
Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by law.
Subject to the paragraph above:
- we are not responsible for the acts, omissions, advice or services of any partner law firm, partner credit hire provider, solicitor, insurer or other third party that you may be introduced to or instruct;
- we do not warrant that this website will be uninterrupted, error-free or free of viruses;
This clause does not affect your statutory rights as a consumer.
10. Complaints
If you are unhappy with our service, please see our Complaints procedure. We are committed to dealing with complaints fairly and promptly.
11. Privacy and data protection
Our use of personal data is explained in our Privacy Policy, which forms part of these terms. Our use of cookies is explained in our Cookie Policy.
12. Calls may be recorded
Telephone calls to and from our team may be recorded for quality, training, regulatory and complaint-handling purposes. By calling us, you consent to your call being recorded. You can ask for a copy of any recording of your own calls — see our Privacy Policy.
13. Changes to these terms
We may amend these terms from time to time. The version that applies to you is the version in force on the date you use this website or our service. The “Last updated” date at the top of this page will show when we last made a change.
14. Contact us
If you have any questions about these terms, please contact us:
- Email: contact@accident-claims-team.com
- Phone: [Phone number to be provided]
- Post: Mortgage Claims Pty Ltd, Suite 2, 26–32 Marsh Street, Wolli Creek NSW 2205, Australia