Legal
Privacy Policy
1. Who we are
We are Mortgage Claims Pty Ltd, a company registered in Australia (ACN 637 114 955, ABN 75 637 114 955), with our registered office at Suite 2, 26–32 Marsh Street, Wolli Creek NSW 2205, Australia. We trade as Accident Claims Team and are responsible for the personal data we collect through this website and our service.
If you have any questions about this policy or about how we use your personal data, you can contact us at:
- Email: contact@accident-claims-team.com
- Phone: [Phone number to be provided]
- Post: Mortgage Claims Pty Ltd, Suite 2, 26–32 Marsh Street, Wolli Creek NSW 2205, Australia
2. What personal data we collect
We collect personal data that you provide to us when you call our team or submit an enquiry. This may include:
- Your name, date of birth, address, postcode, telephone number and email address;
- Details of the road traffic accident, including the date, location, vehicles involved and a description of what happened;
- Details of any injury, vehicle damage or other loss you have suffered;
- Details of any insurance policy you hold;
- Details of the other driver and their insurer, where you know them;
- Records of our calls and correspondence with you.
We may also collect limited technical data when you visit our website (such as your IP address, device information and pages visited). See our Cookie Policy for more information.
3. How we use your personal data
We use your personal data to:
- take your enquiry, identify whether a partner may be able to help and provide our service;
- share your enquiry with a partner law firm or credit hire provider, where you have asked us to introduce you, so they can contact you about your potential claim;
- keep records of our service, including call recordings and notes, for quality, training, regulatory and audit purposes;
- handle complaints or disputes about our service;
- comply with our legal and regulatory obligations, including anti-money laundering, fraud prevention and reporting to the relevant authorities;
- send you marketing communications about our service, where you have agreed to receive them.
We do not sell your personal data, and we do not use automated decision-making to make decisions about you.
4. Who we share your personal data with
The whole point of our service is to introduce your enquiry to a partner who may be able to help you. With your consent, we share the personal data described in section 2 with the following categories of recipient:
- Partner law firms on our panel, where you have asked us to introduce you for help with a personal injury or vehicle damage claim;
- Partner credit hire providers on our panel, where you may need a replacement vehicle while yours is being repaired;
- Service providers we use to run our business, such as IT and telephony providers, cloud hosting providers and customer relationship management (CRM) software providers — these only handle your data on our instructions;
- Professional advisers such as our accountants, auditors and legal advisers;
- Regulators, law enforcement and other authorities, including the police, where we are legally required to share information.
Before we introduce you to a partner, you can ask our team to confirm the name of the partner we intend to introduce you to. We expect every partner on our panel to handle your data lawfully and to give you their own privacy notice when they contact you.
5. How long we keep your personal data
We only keep your personal data for as long as we need it. The retention periods we apply are:
- If you call us but we do not introduce you to a partner: we keep your contact details and a summary of the enquiry for up to 12 months, so we can deal with any follow-up questions and demonstrate compliance with our regulatory obligations.
- If we introduce you to a partner: we keep records of the introduction (including the basic details of your enquiry, the partner we introduced you to and any consent you provided) for at least 6 years from the date of the introduction. This is to meet our record-keeping requirements and the standard limitation period for any potential dispute.
- Call recordings: we keep call recordings for up to 12 months for quality, training, regulatory and complaint-handling purposes, unless a longer period is needed to deal with a specific complaint or claim.
- Marketing consent records: we keep evidence of marketing consent (and any withdrawal of consent) for as long as we rely on it, plus 2 years after withdrawal to demonstrate compliance.
- Complaints records: we keep records of complaints and our investigations for at least 3 years from final response.
When the retention period ends, we will either securely delete your data or anonymise it so it can no longer be linked to you.
6. Your rights
You have the following rights in relation to your personal data:
- Access — you can ask for a copy of the personal data we hold about you;
- Correction — you can ask us to correct data that is inaccurate, out of date or incomplete;
- Withdrawing consent — where we rely on your consent, you can withdraw it at any time;
- Marketing — you can ask us to stop sending you marketing communications at any time (see section 7).
To make a request, please contact us using the details in section 1. We will respond within a reasonable time and will not charge you for making a request. We may need to ask you for proof of identity before we can act on it.
7. Marketing
We will only send you marketing communications if you have given us your consent. You can withdraw your marketing consent at any time by emailing contact@accident-claims-team.com, by calling us on [Phone number to be provided], or by using the unsubscribe link in any marketing email.
8. Security
We take reasonable steps to keep your personal data secure, including access controls, encryption in transit, password policies and regular review of our systems. If we become aware of a data breach affecting your personal data, we will notify the relevant authorities where required by law and, where appropriate, inform you directly.
9. Your right to complain
If you are unhappy with how we have handled your personal data, please contact us using the details in section 1, so we can try to put things right.
If your complaint is about our service more generally (not just about our handling of your data), please see our Complaints procedure.
10. Changes to this policy
We may update this Privacy Policy from time to time, for example to reflect changes in the law or in how we operate our service. The “Last updated” date at the top of this page will always show when we last made a change. Material changes will be highlighted on our website or notified to you directly where appropriate.